Shipping policy

Shipping Policy

Last Updated: October 20, 2026

LumHarbor ships red light panels, light beds and related accessories to addresses within the United States only. We use professional carriers and package products to help protect them in transit.

Order Processing

• Orders are processed within 1–3 business days.
• Order Cut-Off Time: 5:00 PM Central Time (CT).
• Orders placed after the daily cut-off time, on weekends, or on U.S. holidays will be processed on the next business day.

Shipping Options and Delivery Times

Panel and accessory shipments use UPS, FedEx or DHL. Carrier and tracking details for your shipment will be provided when available.

Estimated total delivery time includes both order processing time and carrier transit time. Delivery times are estimates and may vary based on the destination and carrier conditions.

Red light panels are packed to protect the LED surface, controls, and other components during shipment. A stand or accessory may be packed separately when needed. If an order ships in more than one carton, tracking details may be provided for each shipment.

Light Bed Delivery

Ray™ Zenith is the light bed currently available to order. Delivery commitments for previously placed orders remain unchanged.

• Area, cost and timing: Light beds ship within the United States only, with free standard shipping and an estimated total delivery time of 6–11 business days, including processing.
• Packaging and delivery point: Light beds are packed in wooden crates and delivered to your doorstep. There is no additional charge for standard doorstep delivery or wooden-crate packaging.
• Indoor moving and installation: Moving the bed indoors, unpacking, assembly and installation are not included. Customers are responsible for arranging these after doorstep delivery.
• Prepare your location: Check the product dimensions, entry route and electrical requirements before ordering. Contact support@lumharbor.com if you have questions about access or delivery to your location.

Delivery dates are estimates. The delay and cancellation provisions below also apply to light-bed orders.

Shipment Tracking

• You will receive a shipping confirmation email after your order leaves our warehouse.
• Tracking information will be provided by email when it is available.

Delivery Delays

Delivery may occasionally be delayed because of severe weather, carrier disruptions, holidays, or other circumstances beyond our control. If we learn that we cannot ship your order within the stated processing period, we will contact you with a revised shipment date and the option to cancel the unshipped order for a full refund. If a package has already shipped and appears delayed, contact support@lumharbor.com with your order number and tracking details.

Checking Your Delivery

When your order arrives, inspect the shipping carton or wooden crate and the product. If the carton, crate, red light panel, light bed, power cord, adapter, stand, or another supplied component appears damaged, keep the packaging and contact support@lumharbor.com promptly with your order number and clear photos of the carton or crate and affected item. Do not operate a product with a damaged housing, power cord, adapter, or plug. We will review the issue and assist under our Return and Refund Policy.

Incorrect Shipping Addresses

• Please review your shipping address carefully before placing an order.
• If an order is returned because the customer provided an incorrect or incomplete address, a $10 redelivery fee may apply before the order can be shipped again.
• If you need to update your address, contact support@lumharbor.com as soon as possible. Address changes cannot be guaranteed after an order has been processed or shipped.
• For an authorized return, use the return destination and packing instructions we provide. The contact address below is not automatically the return address.

Taxes

Applicable sales tax will be calculated at checkout where required by law.

Contact Us
Email: support@lumharbor.com
Phone: +1 (862) 803-0096
Address: 19H, Maxgrand Plaza, No. 3 Tai Yau Street, San Po Kong, Hong Kong