Warranty Policy

Current Models: 2-Year Warranty

The M- and A-series panels and Ray™ Zenith currently available to order include a 2-year limited warranty.

Previously Purchased Models

Products temporarily unavailable to order remain eligible for support under their original warranty. The periods below are retained for existing customers and do not indicate current product availability.

What Is Covered

We cover defects in materials and manufacturing that cause a product to malfunction during normal use within its warranty period. Use and installation must follow the supplied product instructions.

The coverage period is counted from delivery, rather than the order date. Keep your proof of purchase and order number so we can verify the product and its warranty dates.

What Is Not Covered

• Damage caused by misuse, dropping, crushing, liquids, unsuitable conditions or use contrary to the product instructions.
• Normal wear, including surface scratches, dents and cosmetic changes from ordinary use.
• Damage caused by a repair or modification performed incorrectly by a third party. Using an independent repair provider does not, by itself, cancel coverage for unrelated defects.
• Damage caused by natural disasters or comparable external events beyond our control.

Parts, Labor and Shipping

For an approved warranty repair, LumHarbor covers the repair parts, repair labor and shipping to and from the repair destination. This includes return freight when required for a covered light-bed repair.

Contact us before sending a product or booking freight. We will review the issue and provide repair, shipping and packing instructions. Do not send equipment to the business address without receiving the correct return destination.

You are responsible for securely packing the product and any components requested by support. For a light bed, follow our crating and freight instructions. If suitable packaging is unavailable, contact us before shipment.

How to Request Warranty Service

1. Email support@lumharbor.com or use our Contact Us page within the applicable warranty period.
2. Provide your order number, product model, delivery date and a description of the fault. Include clear photos or video when these help explain the issue.
3. Our support team will assess the request, verify coverage and give you the next steps for the repair. Wait for authorization and shipping instructions before returning the product.

Coverage After Repair

A warranty repair continues under the original coverage period and original expiry date. Repair does not restart or extend the warranty, except where applicable law requires otherwise.

Warranty and Returns

The warranty covers eligible defects during the model-specific period. A change-of-mind return is handled under our separate Return and Refund Policy, including its 30-day request window. The customer-paid shipping rule for change-of-mind returns does not apply to an approved warranty repair.

This limited warranty gives you specific legal rights. You may also have other rights that vary by state or jurisdiction. Nothing in this policy limits rights or remedies that applicable law does not allow us to exclude.