Privacy Policy – https://lumharbor.com/
Last Updated: September 27, 2026
LumHarbor (“LumHarbor,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase from https://lumharbor.com/ (the “Site”).
Please read this Policy to understand our information practices and the choices available to you.
Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, shipping and billing address, order details, and communications with our customer support team. Order and support details may include the red light product model, items and accessories purchased, a serial number if applicable, and photos or videos of the product or packaging that you choose to send for a return, damage report, or support request.
You do not need to provide medical records or a diagnosis to purchase our products. If you contact us about a product, please describe the device or order issue and avoid sending health records or images of your body. If you choose to include health-related information in a support request, we will use it to respond to that request and handle it in accordance with applicable law.
When you use the Site, we may also automatically collect certain information, such as your device type, browser type, IP address, pages viewed, referring URLs, and interactions with the Site. We may collect this information through cookies and similar technologies.
How We Use Your Information
We may use your personal information to:
How We Share Information
We may share personal information with trusted service providers that help us operate our business, such as payment processors, shipping carriers, order-fulfillment providers, website-hosting providers, analytics providers, and customer-support tools. These providers may use personal information only as needed to perform services for us.
We may also disclose information when required by law, to protect our rights or safety, to prevent fraud, or in connection with a business transfer such as a merger, acquisition, or sale of assets.
Cookies and Similar Technologies
We use cookies and similar technologies to operate the Site, remember your preferences, analyze Site traffic, and improve your shopping experience. You can usually manage cookies through your browser settings. Please note that disabling cookies may affect certain Site features.
Email Marketing
If you subscribe to our newsletter, we may send you promotional emails, special offers, and product updates. You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at support@lumharbor.com.
Text Messages
If you opt in to receive LumHarbor SMS messages, you agree to receive recurring automated marketing text messages at the phone number you provide. Consent is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at support@lumharbor.com.
Your Privacy Choices
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to opt out of certain uses or disclosures of personal information. To submit a privacy request, please contact us at support@lumharbor.com.
We will verify your request before responding and may retain certain information where necessary to complete transactions, comply with legal obligations, resolve disputes, or enforce our agreements.
How Long We Keep Information
We keep personal information for as long as reasonably needed for the purposes described in this Policy, including order fulfillment, product support, returns, fraud prevention, and legal or accounting requirements. Retention periods vary with the type of record and applicable law. You may contact us at support@lumharbor.com with a question about a particular record.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: support@lumharbor.com
Phone: +1 (862) 803-0096
Address: 19H, Maxgrand Plaza, No. 3 Tai Yau Street, San Po Kong, Hong Kong
