30-Day Return & Refund Policy
At LumHarbor, we want you to feel confident when purchasing a red light product, including panels, light beds and related accessories. We accept return requests within 30 days of delivery. To start a return, email support@lumharbor.com with your order number and the reason for your request. This policy applies to purchases made directly from LumHarbor.
Return Eligibility
For a change-of-mind return or exchange, the request must be made within 30 days of delivery. The product must be unused, unmodified, and in the same condition in which it was received. Please return the product in its original packaging, including protective inserts, with every component supplied in your order. Depending on the model, this may include a power cable or adapter, stand or mounting hardware, remote control, protective eyewear, and user manual.
Do not send a product back before receiving return authorization and packing instructions from LumHarbor. If any original packaging or supplied component is missing, tell us when you request the return so we can review the available options before you ship the item.
Items Not Eligible for a Change-of-Mind Return
These exclusions do not limit your rights if a product arrives damaged, defective, or incorrect, or any rights that cannot be excluded under applicable law.
Light Bed Returns
The same 30-day return-request window and eligibility rules apply to light beds. For a change-of-mind return, the bed must be unused, unmodified and in its original condition, with all supplied components and its original wooden crate and protective packing. LumHarbor does not charge a return processing fee or restocking fee for eligible returns.
Obtain return authorization and freight packing instructions before booking collection or sending a bed back. When you are responsible for the return freight cost, arrange and pay the carrier directly in accordance with our return instructions. When LumHarbor confirms a damaged, defective or incorrect item for which we are responsible, we will provide prepaid freight return arrangements at no cost to you. Do not return a bed as an ordinary parcel or to the contact address without authorization.
If the original crate, protective packing or a supplied component is missing, tell us when requesting the return so we can review the available options before you ship the bed. Approved refunds follow the inspection and refund timing below.
How to Return a Product
Return Shipping Costs and Fees
Refunds
Order Cancellations
You may request to cancel an order before it has been processed or shipped by emailing support@lumharbor.com. Once an order has shipped, it cannot be canceled and must follow the return process above.
Damaged, Defective, or Incorrect Products
If your red light panel, light bed or accessory arrives damaged, defective, or incorrect, contact support@lumharbor.com promptly. Include your order number, the product model, and clear photos or videos of the shipping box or wooden crate, product, and affected components. Do not operate a product with a damaged housing, power cord, adapter, or plug. We will review the issue and provide an appropriate resolution, such as a replacement, refund, prepaid return label or prepaid freight return arrangements. For issues discovered after the 30-day return period, contact us so we can review any applicable product warranty or other rights.
Product Warranty
Current models include a 2-year limited warranty. Previously purchased products retain their original model-specific coverage. For covered defects, see our Warranty Policy. Warranty coverage begins on delivery. LumHarbor covers parts, labor and round-trip shipping for approved warranty repairs; this is separate from customer-paid shipping for change-of-mind returns.
Contact Us
Email: support@lumharbor.com
Phone: +1 (862) 803-0096
Address: 19H, Maxgrand Plaza, No. 3 Tai Yau Street, San Po Kong, Hong Kong
